Roles & Responsibilities
Sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
Educating members about TravClan and managing 100-200 business accounts.
Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.
Healthy retention of agents while growing the volume of Agent's business through TravClan
Ensuring customer delight while managing Agent's grievances related to payments, services, products, etc.
Effectively managing feedback and escalations from customers and vendors.
Hosting country-wide offline and online events & meet-ups of members from time to time.
Desired Candidate Profile
Ethical, hardworking, and 'passionate about startups' mindset
Disciplined & Process Oriented
Prior Sales / Account Management Experience
Prior Startup / Travel experience preferred
Good understanding of different business verticals
Willing to learn more
Willing to travel for work
Check if you fit in the role!
You Must
Love Challenges
Enjoy the thrill of closing sales
Be comfortable with targets
Enjoy speaking to clients on call
You Can
Perform consistently
Hustle, Hustle, Hustle
You Want To
Improve business acumen
Improve negotiation skills
This role is not ideal for someone who is
not comfortable with sales/targets
not okay speaking with customers on call for a minimum of 4-5 hours daily!
not good at resolving customer queries or escalations
not comfortable with long working hours, i.e. 10-12 hours daily
not excited about working on Saturdays (6 days a week)
Important Points
Office Location- Connaught Place, Delhi
Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!
Fast pace translates to fast growth and exciting responsibilities.
ESOPs - 30% of team members have ESOPs
Promotions - 40% of team members get promoted in 2 years
Aggressive hikes for top performers - with median hikes ~25%
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