American express hiring customer care professional
Minimum Qualifications:
Graduates/Postgraduates
Excellent communication
Minimum 1 year experience in contact center domain
Proven analytical and problem-solving skills with a strong attention to detail.
Ability to work in a hybrid environment.
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Ability to work in a 24/7 rotational environment.
Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
Answer inbound calls from Card members and set up/action fraud cases on calls
Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
Detect and minimize credit and fraud risk whilst enabling spend at the same time
Location:Gurgaon
